Carioca Accessories

Return Policy At Carioca Accessories, your satisfaction is important to us. We strive to ensure that all our products are of the highest quality and delivered to you in perfect condition. However, we understand that issues can occasionally occur. Below is our return policy to ensure clarity and transparency regarding returns: Eligibility for Returns We accept returns only under the following condition: • The product was received damaged. • The return request is submitted within 5 business days from the date of receiving the product. Please note that change-of-mind returns or items that are no longer needed are not eligible for return. Return Process To initiate a return, please adhere to the following: 1. Inspect Your Product Upon Delivery: If you believe your product has been received damaged, please contact our Customer Support team as soon as possible, within 5 business days of receipt. 2. Return Postage Responsibility: The return shipping costs must be paid by the customer. We kindly ask that you include tracking information for all returns. 3. Email Tracking Information: Once you ship the item back, email the tracking information to Cariocaaccessories@gmail.com to ensure that we can monitor the return process efficiently. Please ensure all items are securely packed to prevent further damage during transit. Processing Your Return Please allow 7 to 14 business days for your return to be processed once it has been received at our facility. We will review the condition of the returned item, and if all return requirements are met, we will proceed with the refund. Refunds will be issued to the original payment method used for the purchase. You will receive confirmation once your refund is processed.